We're here to help.
Find answers to the most common questions about ordering, shipping, payments, returns, and more. If you can't find the information you're
looking for, our friendly team is always happy to help.
For the fastest assistance, please contact us via email. Our support team will respond as soon as possible during business hours.
Orders are typically delivered within 7–21 working days after dispatch, depending on your location within New Zealand.
Please allow 2–3 working days for order processing before dispatch. During busy periods, processing times may be slightly longer.
For order enquiries, please email us with your order number and a clear description of your enquiry.
If you have received an incorrect, damaged, or faulty item, please include clear photos and a short video so our support team can assess the issue as quickly as possible.
Tracking enquiries cannot be answered during the first 21 working days after dispatch, as your parcel is still within the estimated delivery timeframe.
If your order has not arrived after 21 working days, please contact us with your order number and we'll be happy to assist.
As a small New Zealand business, frequent tracking enquiries during the estimated delivery period can significantly impact our ability to assist all customers efficiently. We sincerely appreciate your patience, understanding, and continued support.
For more information, please refer to our Terms & Conditions.